How
do I sign up for T-Counter?
Order Form/Billing Question
How
do I sign up for T-Counter?
A: You can sign up for free at https://www.t-counters.com/Sites/T-Counters/orderpackage.asp
Please contact Customer Service for your customer ID# if you do not have the original e-mail purchase confirmation. Please be sure to include your account number(s) in all correspondence.
A: You the consumer do not need to pay for this service. Our advertisers do! Every week we email you your Stats report and within this email their will be advertising that is paid for. Essentially this is paying for your counter. However you needn't worry as your counters will always be invisible and no advertising will appear on your site.
What
security do you guarantee for my personal information?
A: Your details will not be handed out to any third parties without your prior consent. Please check our Privacy Policy
So
once I have completed the Order process then what happens?
A: You must place T-Counters.com code on your Web site for the stats to work. Once you have completed the Order process you will be asked to login to your account. Go to the Config tab on the right side and click on the HTML code link. Copy the code using a text editor, such as NotePad, and copy and paste the code from NotePad into your Web page. ONLY use a text editor or other program in text-only mode. Be sure to copy the full code.
A:You
should receive a notification from T-Counters.com that your renewal is due soon.
You will then have the choice to end your account or continue.
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We
are a non-profit organization. Will you donate this service to us?
A:
This service is already FREE and therefore feel free to
use our counters.
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How
do I contact customer service?
A:
Please contact customerservice@t-counters.com.
You should receive a response from one of customer service managers 1 Working
day
.
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I
can't remember my account number - what do I do?
A:
Your account number is the number is contained in your counter code, within
the link reference. View your source code for this information.
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Are
you sure visitor's will not be able to view my stats?
A:
We are the largest invisible counter service in the world.
We have secured the code to make sure that your Stats information is never sent
to your webpage - therefore making it impossible for your information to be
leaked out. In other Counter Sites the stats are always sent back to the website
even though they claim to be invisible counters.
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I
have a different Web site now and need to change my URL. How do I do that?
A:
If your Web address changes, you do not need to get
a new T-Counters.com account, simply change the URL of your current account.
You can change the URL information of your counter by logging into your account.
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I
would like to change my password. How do I do that?
A:
Log into your account and click the Admin tab. Then click
the PASSWORD link, and make the desired change.
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When
I try to log into my account, I get "Invalid user/password".
A:
The password function is case sensitive. Please try again,
and ensure that upper and lower case letters are where they belong. If you are
still having problems, contact customerservice@t-counters.com
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A:
Your account may be closed at any time - all you need
to do is email customerservice@t-counters.com
and tell us when you would like to stop using our service.
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Why do
I sometimes not get my e-mailed weekly statistics reports or sometimes get two?
A:
On occasion, we have had to restart the mail process,
thereby resulting in duplicate statistics reports for some customers. You will
not be charged for any additional reports. As to not receiving the e-mailed
weekly statistics: If the list server cannot make contact with your mail server
(e.g., if your mail server is temporarily down), it will hold your e-mail message
for re-delivery. It will make several attempts to deliver your mail, but it
will eventually give up. We do not keep old reports on file.
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What
is the difference between "unique" and "all”?
A: When a visitor comes to your site he will be registered onto your stats - however if he/she continues to navigate through your site he/she may continually visit your home page. If you choose Unique then your stats will only show the one true time they came. Choosing All will take account of every time they hit your home page (ie makes you stats look bigger but not a true account!)
I
have no idea how to get my T-Counter up on my page.
A:
Log into your account and click the Admin tab, and then
the HTML Code link. Once the code page pops up, copy your code and paste it
into your Web page file using a text editor, such as Windows NotePad, or a non-WYSIWYG
Web editor. Paste the code into the body of your HTML file where you want theT-Counter
code to reside, and Save the HTML file. Upload the page right away without opening
it in any other editing program, such as Microsoft FrontPage or Netscape Composer.
We do advise you to place the code as near the TOP of your page as possible.
This is so that if someone visits your page but doesn't hang around until it
is all loaded you still get to know about it!
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My
hits are not being tracked.
A:
Please remove all theT-Counter code from your page if
you have any. Now re-do the steps of copying the web code into your web page.
If you still cannot view your stats then email techsupport@t-counters.com
with your website address WITH your T-Counter code in it. We will then have
a look at your code and see what is wrong. Also please be sure to include your
account number with your inquiry.
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The
counter does not detect all of the hits. I am sure some people visited.
A:
You may have configured your T-Counters account to only
detect unique hits. Which means that Live Stats are counting browser reloads,
but T-Counters did not. OR T-Counters code in your page is at the very bottom
of the page. If a person clicks on a link or leaves the page for some reason
without waiting for all page to load, he/she probably will not be counted by
the counter since pages are loaded from top to bottom, and the very last element
to load is the counter code. If neither of these are the case, please contact
techsupport@t-counters.com.
Please be sure to include your account number with your inquiry.
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A:
If your Web site is in frames, T-Counters code cannot
detect the data.
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A:
Remove all T-Counter codes from your page. Visit your
page and make sure it is not being counted. Then re-do the steps of copying
the web code into your web page.
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Does
the counter count/track all pages within a site?
A:
The counter counts/tracks only the page on which it is
installed. If you want specific statistics for more than one page, you must
install a separate counter (with separate account number) on each page that
you want tracked. If you want to know only how many visits or visitors you receive
to the Web site in general, you could install the same counter code on all of
your pages.
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